Refund policy
We believe in providing you with the best products from around the world, and your satisfaction is our top priority. While we strive to ensure the highest quality and accuracy in our offerings, we understand that sometimes issues may arise. Unfortunately, due to the complexity of our global supplier network and the intricacies of international shipping, we may not be able to offer a return process.
Damages, Wrong and Faulty Products
We want you to have complete peace of mind when shopping with us. Please be aware that it is your responsibility to inspect your order upon reception and contact us immediately if the product is faulty, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right. In such cases, kindly capture clear pictures of the damaged, or defective, or wrong products and order details (order number, order date, and your contact & delivery details). You can then reach out to our dedicated customer service team at Contact Us, attaching the pictures and details, ideally within 1 business day of receiving your delivery.
Our customer service team will promptly review your request and contact suppliers to discuss potential solutions. If you receive a faulty, damaged, or incorrect product, rest assured we are here to help. While we may not offer refunds for these situations, we can arrange for the correct products to be delivered to you and collect the wrong products. Please note that this may incur additional delivery fees. Instructions for this process will be sent to you via email. Please rest assured that in cases where redelivery is not possible, we may offer refunds. This decision will be made after careful consideration and you will be informed via email. Our customer service team will carefully consider the situation and provide you with the best solution.
Please be aware that assessing the situation and communicating with suppliers may take time and may result in requests for more information from you.
Please note that The Living Plus reserves the right not to offer an exchange voucher, refund, or replacement where the product's fault is a result of misuse or neglect or you do not inspect them at the time of delivery. Additionally, The Living Plus is not liable and responsible for any issues raised by our suppliers and logistics companies in delivering the products to your location.
We highly recommend that you Contact Us in case of these issues. Please be assured that we do our best to find you the best solutions and ensure your satisfaction. Our customer service team is here to assist you every step of the way.
Late Delivery or Stock Unavailability
In the event that products are not available, or the delivery is expected to take longer than usual, or for remote areas where we are unable to deliver, The Living Plus reserves the right to cancel any order. If this happens, any payment you have made will be refunded to your account, typically within 5-10 business days. You will be notified via email about any such changes or updates regarding your order.
Under the Australian Consumer Law (ACL), as a consumer, you have specific rights, including those under consumer guarantees rights. This policy does not limit, exclude, or modify your rights as a consumer under the ACL.